One of the Orthopedic Hospitals, had many manual feedback complaints.
The Hospital was unable to identify the exact date/time of the issue and whether it needed any staffing rearrangement.
It assumed that the problems were coming from a selected few wards and staff, but had no tangible data to prove the same.
CEMPIA Day and Shift Analysis helps to pinpoint which time the issues and complaint happens .
The ward, floor and room analysis helps to identify the location of the problem .
The Doctor and Staff analysis helps to analyze staff related Improvement areas.
The turn around time for Critical issues decreased to 3 hours and for non critical issues to 12 hours
The patients were informed at every stage on the status of their complaint through an automated SMS notification.