WHAT IS CEMPIA?
CEMPIA stands for Customers Experience Management Platforms for Insights and Actions.CEMPIA is a Multi-channel , Multi-lingual , Digital Patient Experience Management Platform to understand Patient Experience at every touch point in the Hospital. CEMPIA helps in-house marketing and information dispersal . CEMPIA is also used effectively for Customer Intelligence , Staff Appreciation and Operational Analysis. CEMPIA captures patients feedback, suggestions and complaints through a series of applications, and solves any dissatisfaction Real Time.
REAL TIME PERSONALIZED CUSTOMER CARE
Real time triggers to respective officers for any issues for instant issue resolution
With lead generation system for satisfied patients , hospitals get more walk-ins and revenue
STRATEGIC INSIGHTS FOR DECISION MAKING
Dozens of analytics Insights , helping hospitals to take decisions on patient satisfaction
INTER HOSPITAL COMPARISION
OPERATIONS AND QUALITY MANAGEMENT
Auto analysis of departments with RCA and CAPA Analysis
Scorecard ensures real time quality assessment and performance of various departments and sub departments
What Our Clients Say
CEMPIA helps in knowing the pulse of the patient and is a great tool for keeping patients happy.
CEMPIA has completely streamlined and digitised our patient complaint management system improving NPS by over 20%.
CEMPIA helps me to compare across hospital branches with respect to patient satisfaction and patient care performance in my fingertip.
Who We Are
| Anupam Founder and CEO MBA, MS, BSc|
Anupam has over 16 years experience in Analytics , Product Development and New Business Innovation . Anupam did MS in Quantitative Economics from Indian Statistical Institute and MBA from HEC Paris and MIT Sloan(IEP) , with strategy specialisation from Harvard Business School.
| Abhay Co-Founder and CTO MTech , PMP®|
Abhay has over 22 years experience in Product and Application Development across UK, Singapore, Malaysia and India . Abhay holds a MTech and is PMP Certified Professional.
| Johnathan Advisor & Mentor MEntr, Bcom|
Johnathan Lee is a very respected name in the field of Start up, Entrepreneurship and Business Advisory. With over 20 years experience , he is a regular speaker in International conferences in Innovation and technology
| Cheng Loke Regional Business Manager – APAC|
Cheng Loke is a business development and Client relations professional with experience in digital platforms , start-ups , scaling product and client relations. Cheng Loke worked in MAGIC Malaysia and Apple California and brings cross cultural skills and vast network.