Month: <span>July 2017</span>

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Sentiment beyond the Hospital Gates
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Sentiment beyond the Hospital Gates

The Problem A leading Multi specialty hospital wanted to understand visitor sentiments once discharged. While many patients will be hesitant to give the ‘right’ feedback inside the hospital, they may be more free to express their opinion in their comfort of their home. The Approach CEMPIA Auto SMS/Email Trigger system ensures every single visitor/patient/attendant gets...

July 5, 2017July 13, 2017by
Comparative Benchmarking Across Hospitals
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Comparative Benchmarking Across Hospitals

The Problem One of the major Mother and Baby Care Hospital Chains,wanted to benchmark hospital branches against NPS, Complaints, Ticket Management, Specialty etc. There was no structured way to analyze and apply Best Practice Sharing. The Approach CEMPIA Intra Hospital Comparison , gives a detailed breakdown of different branches across various parameters. The hospitals are...

July 5, 2017August 29, 2017by
Reducing Complaint Turn Around Time
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Reducing Complaint Turn Around Time

The Problem One of the major Cancer Hospitals , had a long turn around time to address any patient complaints. The Critical issues were addressed in 24 hours and non-critical issues took 72 hours for resolution. There was no method to inform patient on their status of complaint The Approach CEMPIA Ticketing and escalation Module...

July 5, 2017July 12, 2017by
Provide Operational Insights for Enhanced Efficiency
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Provide Operational Insights for Enhanced Efficiency

The Problem One of the Orthopedic Hospitals, had many manual feedback complaints. The Hospital was unable to identify the exact date/time of the issue and whether it needed any staffing rearrangement. It assumed that the problems were coming from a selected few wards and staff, but had no tangible data to prove the same. The...

July 5, 2017August 29, 2017by
Improve NPS and Reduce Complaints
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Improve NPS and Reduce Complaints

The Problem One of the Multi-Specialty Hospitals was suffering from low NPS (45%) and increased patient dissatisfaction and complaints. The Hospital was unable to identify ‘Root Cause’Analysis of the Issues and take specific actions to improve NPS. The Approach CEMPIA Drill Down Factor Analysis , helped to pin point ‘Root Cause of Patient Dissatisfaction’ ....

July 5, 2017July 12, 2017by
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