The Problem A leading Multi specialty hospital wanted to understand visitor sentiments once discharged. While many patients will be hesitant to give the ‘right’ feedback inside the hospital, they may be more free to express their opinion in their comfort of their home. The Approach CEMPIA Auto SMS/Email Trigger system ensures every single visitor/patient/attendant gets...
The Problem One of the major Mother and Baby Care Hospital Chains,wanted to benchmark hospital branches against NPS, Complaints, Ticket Management, Specialty etc. There was no structured way to analyze and apply Best Practice Sharing. The Approach CEMPIA Intra Hospital Comparison , gives a detailed breakdown of different branches across various parameters. The hospitals are...
The Problem One of the major Cancer Hospitals , had a long turn around time to address any patient complaints. The Critical issues were addressed in 24 hours and non-critical issues took 72 hours for resolution. There was no method to inform patient on their status of complaint The Approach CEMPIA Ticketing and escalation Module...
The Problem One of the Orthopedic Hospitals, had many manual feedback complaints. The Hospital was unable to identify the exact date/time of the issue and whether it needed any staffing rearrangement. It assumed that the problems were coming from a selected few wards and staff, but had no tangible data to prove the same. The...
The Problem One of the Multi-Specialty Hospitals was suffering from low NPS (45%) and increased patient dissatisfaction and complaints. The Hospital was unable to identify ‘Root Cause’Analysis of the Issues and take specific actions to improve NPS. The Approach CEMPIA Drill Down Factor Analysis , helped to pin point ‘Root Cause of Patient Dissatisfaction’ ....
