Comparative Benchmarking Across Hospitals

The Problem

One of the major Mother and Baby Care Hospital Chains,wanted to benchmark hospital branches against NPS, Complaints, Ticket Management, Specialty etc.
There was no structured way to analyze and apply Best Practice Sharing.

The Approach

CEMPIA Intra Hospital Comparison , gives a detailed breakdown of different branches across various parameters.
The hospitals are ranked and put in cohort based on location, bed size and similar parameters.

The Outcome

A ranking is issued across the hospitals, every month on various factors, which helps in building a healthy competition.
Best Practice Sharing, even involving temporary shift of key resources like Doctors have helped to uplift the performance of the Hospital Chain.