Sentiment beyond the Hospital Gates

The Problem

A leading Multi specialty hospital wanted to understand visitor sentiments once discharged.
While many patients will be hesitant to give the ‘right’ feedback inside the hospital, they may be more free to express their opinion in their comfort of their home.

The Approach

CEMPIA Auto SMS/Email Trigger system ensures every single visitor/patient/attendant gets an SMS/Email on their experience in the hospital.
CEMPIA Social Media Platform captures Social Media Sentiments in various social sites like Twitter.

The Outcome

The Hospital was able to increase feedback collection by almost 7%.
It could do a comparative analysis on inside and outside hospital sentiments of patients.
It could also do competitive analysis on social media feeds.