CEMPIA

Hospital Details / تفاصيل المستشفى/ अस्पताल विवरण / হাসপাতালের বিবরণ

Patient Information / معلومات المريض /रोगी के बारे में जानकारी /রোগীর তথ্য

Clinical & Non-Clinical Departments / الأقسام السريرية وغير السريرية /नैदानिक और गैर-नैदानिक विभाग/ ক্লিনিকাল এবং নন-ক্লিনিক্যাল বিভাগ

Overall Experience /الخبرة الشاملة /समग्र अनुभव /সার্বিক অভিজ্ঞতা

Admission Process
Warmth and courtesy of our team
Time taken for admission
Admission staff's ability to provide information

Appointment/Registration
Warmth and courtesy of the staff
Efficiency of the billing staff
Queue management system
Ease of getting appointment and information

Doctors
Attentive listening
Clarifies doubts and answers questions
Ethical and professional treatment

Nurses / Health Assistants
Knowledge and skill
Attitude and behaviour
Commuication
Responsiveness and delivery of job responsibilities
Language Intrepretation Services

Pharmacy
Attitude and behaviour of staff
Availabitlty of presecribed medicines
Dosage explaination by pharmacist

Laboratory Services
Sample collection procedure
Waiting for your test reports
Courtesy of the technicians

Radiology
Waiting time for the test
Waiting time for your test reports
Attitude and behaviour of the staff
Sensitivity of our team with regard to your privacy

Security Services
Response of the security guards
Safety and courtesy extended by our security team

Doctors
Attentive listening
Clarifies doubts and answers questions
Ethical and professional treatment

Nurses / Health Assistants
Knowledge and skill
Attitude and behaviour
Commuication
Responsiveness and delivery of job responsibilities
Language Intrepretation Services

Diagnostic Services
Services in Radiology
Services in Laboratory
Waiting time for your test reports
Courtesy of the technicians
Sensitivity of our team with regard to your privacy

Food & Dietary Services
Quality and taste of the food
Delivery of food and beverages on time
Prescription of appropriate meals / beverages as per your requirement
Daily visit of the Dietician

House-Keeping Services
Courtesy of the Housekeeping staff
Quality and presentation
Service/ Meal Delivery/Clearance

Maintenance & Interiors
Your impression of room facilities
Your impression of washroom facilities
Functioning of TV, WiFi, AC

Discharge & Billing Process
Time taken for the discharge process
Explanation of discharge summary, medications and follow-up advice
Efficiency of the bill process
Services in Pharmacy

Security Services
Response of the security guards
Safety and courtesy extended by our security team

Appointment/Registration
Appointment system
Registration and billing process
Warmth and courtesy of the staff
Efficiency of the billing staff

Radiology Services
Ease of locating and availing radiology services
Radio-Diagnostic Services you underwent for health checkup
Courtesy of the technicians

Laboratory Services
Ease of locating and availing sample collection services
Courtesy of the technicians

Doctor's Consultation
Active Listening
Time spent by the Doctor (s) in explaining diagnosis and medications
Information on preventive healthcare measures

Food & Beverage Services
Quality and taste of the food
Food and beverages served on time
Attitude and behaviour of the F&B staff

Nursing / Health Assistants
Care and Concern
Responsiveness and delivery of job responsibilities
Language intrepretation services

Health Check Co-ordinators
Response to your Queries
Facilitating Overall Health Check-Up Process
Explainaing the health check-up packages
Courtesy

Report Collection
Time to collect the compiled report
Explanation of the report by the staff
Follow-Up and Referral Appointments

Ambulatory Services
Booking of ambulance services (Call Centre / Helpline)
Did ambulance reach on time
Courtesy of the Ambulance staff

Emergency and On-Call Doctors
Swiftness in attending your emergency
Emergency medical care given by doctors
Time spent by the Doctor(s) in explaining diagnosis and medications
Explanation of condition to family / attendant
Updates about the condition given to family / attendant
Explaining further treatment (medical management / surgery)

Nursing Services
Responsiveness of Staff
Communication
Care and Concern
Delivery of job responsibilities

Hospital Ambience
Locating Emergency (Directional Signages and support)
Ease of reaching to Emergency
Triage Facilities
Cleanliness & Hygiene

How likely would you refer Badr Al Samaa to your friends and family?
----I Will Recommend----	----I Can't Say----	--------I Will not Recommed--------

Please Select Overall Rating

How did you learn about the hospital ?
Social Media	Website	Electronic Media	Newspapers

Corporate tie-up	Doctor Referral	Friends & Family	Others
SMS/Whatsapp
Why did you choose this hospital ?
Previous Experience	Reputation	Location	Affordabilty
Affordabilty	Quality of Services	Others
Any Other Comments & suggestions

Any staff you would like to appreciate?

Ambulatory Services
Emergency and On-Call Doctors
Nursing Services
Reigistration / Helpdesk
Hospital Ambience